Part 5: The Roadmap to Customer Centricity: Measurement - Dr Mary Ritz
In a research study I concluded recently it was emphasized the failure to measure customer centricity is one of its major limitat…
Showing posts with label Dr Mary Ritz. Show all posts
Showing posts with label Dr Mary Ritz. Show all posts
Almenta International
client service
customer centricity
Dr Mary Ritz
innovation. Facilitation. Co-creation
managerial leadership
The Da Vinci Institute
Part 4: The Roadmap to Customer Centricity: Technology
Achieving customer centricity calls for an understanding of customer behavior, segmentation, and insights. It requires an integr…
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